Frequently Asked Questions

Your subscription is super flexible, without any commitments. In your online account, you can change, pause or cancel your subscription every week depending on your selected delivery date.

The deadlines for making changes to your order are:
*Delivery on Saturday: the Monday before at 23:59h.
*Delivery on Tuesday: the Thursday before at 23:59h.

You can easily select the recipes for the upcoming weeks in your account and we’ll make sure that your bag with all fresh ingredients will be delivered to your home! 

If you haven’t selected any recipes for the week before the deadline, you will automatically receive the chef’s selection!

Do you want to skip a week? No problem! Just skip the week in your online account. You will only be charged for the orders placed.

The deadline for making changes to your order, skipping a week or cancelling the subscription depends on your selected delivery date. 

The deadlines are as follows:
*Delivery on Saturday: the Monday before at 23:59h.
*Delivery on Tuesday: the Thursday before at 23:59h.

After these dates/times, your order is confirmed. If you haven’t selected any recipes for the week before the deadline, you will automatically receive the chef’s selection!

No. You can change your preferences every week in your online account before the deadline. If you’re going on vacation or you just want a little break, you can skip one or multiple weeks in one click. And of course; you won’t be charged for any of these weeks!

We don’t offer any try-out bags or one-off bags. Our subscriptions are flexible, so you can change, pause or cancel them at any time. You can immediately change your preferences after your first order if desired.

All our promotional codes are only valid in combination with a subscription. If you just want to try out a bag once, make sure to pause your subscription after placing your order and you won’t receive any more bags until you update your account. No commitments! It’s all in your hands!

Simply log in to your online account, go to Settings → Meal and delivery preferences. Uncheck the ‘Skip the week’ checkbox in the last column for the week you would like to reschedule and select your meal plan and desired delivery date. You can update your preferences as long as it’s before the deadline of the week.

The deadlines are as follows:
*Delivery on Saturday: the Monday before at 23:59h.
*Delivery on Tuesday: the Thursday before at 23:59h.

Log in to your online account and go to Settings → Meal and delivery preferences. Check the box in the last column that says ‘Skip this week’ for the week you would like to skip. You can update your preferences as long as it’s before the deadline of the week.

The deadlines are as follows:
*Delivery on Saturday: the Monday before at 23:59h.
*Delivery on Tuesday: the Thursday before at 23:59h.

Log in to your online account and go to ‘Choose your recipes’. Select the week you would like to edit your meals for. Use the plus and minus buttons to add or remove meals. Press ‘Save and continue’ to finalise your order.

Click on the ‘View your order’ button to see an overview of your scheduled order.

If you haven’t selected any recipes before the deadline, you will automatically receive the chef’s selection. 

Log in to your online account and go to ‘Choose your recipes’. Select the week you would like to select your meals for. Use the plus and minus buttons to add or remove meals. Press ‘Save and continue’ to finalise your order.

If you haven’t selected any recipes before the deadline, you will automatically receive the chef’s selection. 

Log in to your online account, go to Settings → Meal and delivery preferences. Update your preferences for the upcoming 3 weeks by selecting the number of meals you would like to receive and for how many people.

Yes, you can! Go to the ‘Choose your recipes’ page in your online account. You will see in the left bottom how many meals you have left to select. Use the plus and minus buttons to add or remove recipes. If you want to add twice the same recipe, simply click the +-button twice until it shows the number ‘2’.

You will receive the chef’s selection based on the meal and delivery preferences as set in your account.

Yes, unless you have decided to skip a week or cancel the subscription in your online account. If your first order is a meal plan with 3 meals for 2 people and you don’t make any changes to your account for the following week, you’ll receive the same meal plan the week after. 

You can manage your orders at all times in your online account. If you need any help or have any questions, you can always contact us! Always keep the weekly deadlines in mind to make any changes. After this deadline, your orders are confirmed and can’t be modified. 

We currently allow payments by credit/debit card through our payment provider Stripe. While signing up the first time, you would need to give us the permission to automatically charge your card for the weekly order you place.

You only have to set-up your payment details once through our secured and authorised payment provider Stripe. Your details will be stored in a secure place and will be deleted as soon as you cancel your subscription. No further action is required from the moment of registration. Payments will be taken out of your account automatically and you’ll always be notified about any payments taken. Your payments are fully protected in the rare event that a payment is ever taken in error.

You’ll receive a reusable cooler bag filled with all portioned ingredients for your selected recipes. The printed recipe cards allow for an easy cooking experience! 

The only products we require you to have at home are olive oil, salt and pepper. 

Have you ordered any extras in the shop? You will receive it together with your meal-kit delivery.

You can find all necessary allergens info in our recipes. If you’re not 100% sure about a certain recipe, you can always double-check it with us! Do you have a very specific allergy, please get in touch with us and we work out a plan that works for you.

Yes, you can find the nutritional details for all our recipes on the website. Simply click on the recipe you’re interested in and the full recipe card will open with all necessary details.

With all our recipes we focus on ingredients that come primarily from plants. Fruits and vegetables, but also nuts, seeds, oils, whole grains, beans and legumes. We don’t completely exclude dairy- or meat products like vegans, but significantly reduce or eliminate them in our recipes. 

Do you want to be sure that your recipes are completely animal-free? Look for the recipes tagged with the Vegan label. 

You will have the choice between a minimum of 9 new recipes every week. We will feature on an occasional basis the recipes that receive the highest rating from our #BolsitaVerdeChefs - the customer’s choice.

Unfortunately, this isn’t possible. To make sure the recipe will be featured again, give them a high rating in your online account!

The majority of our products are sourced locally, organically and without plastic packaging. We focus on vegetables of the season and prioritise products produced on the island. We aim to reduce waste by buying in bulk and work with our suppliers to avoid any plastic packaging. 

Read more about how our ingredients are sourced on our Conscious cooking page.

We prioritise organic products at all times, but can’t guarantee an organic label for each and every product. Knowing where the products come from and how they are produced is key for us. This in combination with quality and accessibility allows us to select the best products for you. Do you have any questions about how we source our ingredients? Please get in touch with us!

Your food will be delivered in an insulated cooler bag to keep the ingredients fresh for at least 4 hours from the moment of packing to the moment of delivery. We strongly advise to unpack your bag as soon as you’ve received it and put all perishable items in the fridge. Depending on the season, further measures will be taken to maintain the appropriate temperatures while in transit.

We recommend putting all perishable items like fresh produce, proteins and dairy in the fridge as soon as you’ve received your delivery. The rest of the items you can store how you would normally store your groceries - mostly in a dry and cool place like a pantry or cupboard. If there’s a recipe that requires consumption within 3 days, we have pointed this out on the recipe cards.

This should not happen in the first place, but if so: please get in touch with us as soon as possible and we find a suitable solution!

Something must have gone seriously wrong with your order. Get in touch right away and we’ll find a solution for you!

We always strive for the highest quality of our products. Please get in touch with us and we find a suitable solution for you! Make sure to take a photo or video of the item as you unpack the bag, this will help us improve our service.

We deliver to the entire island of Mallorca!

Please note that you can always choose to pick-up your bag for free at one of our official pick-up points. 
Depending on the geographical location of our customers, we may add more pick-up points spread over the island in the future. 

We currently offer 3 pick-up points. Depending on the geographical location of our customers, we may add more pick-up points spread over the island in the future. 

The details of the pick-up points are:

NU market Palma
Plaza del Progrés 19
07013 Palma
+34 627 220 013 

NU market Santa Ponsa
Avinguda del Rei Jaume I, 117
07180 Santa Ponsa
+34 627 220 013 

ES20 de Bonaire
C/ Bonaire 20
07012 Palma
+34 971 728 681

We deliver every week on Tuesdays and Saturdays. You can pick-up your bag at one of our pick-up points on the same days. While placing the order you can select your preferred delivery day and method.

You can choose between the following delivery options:
*Tuesdays between 18:00 - 21:00h (Home delivery)
*Tuesdays between 17:00 - 20:00h (Pick-up for free at one of the pick-up points)
*Saturdays between 10:00 - 13:00h (Home delivery)
*Saturdays between 10:00 - 13:00h (Pick-up for free at one of the pick-up points)

Do you have any special requests regarding your delivery? Please get in touch with us!

You can pick-up your bag for free at one of our pick-up points. 

We charge 6,95€ per delivery for delivery within the following zip codes: 07001 to 07015.
For any deliveries outside these zip codes, we charge 8,95€ per delivery.

For the most remote locations on the island, we charge 11,95€ per delivery. Upon placing your order, the system will automatically calculate your delivery fee based on your zip code.

Your food will be delivered in an insulated cooler bag to keep the ingredients fresh for at least 4 hours from the moment of packing to the moment of delivery. We strongly advise to unpack your bag as soon as you’ve received it and put all perishable items in the fridge. Depending on the season, further measures will be taken to maintain the appropriate temperatures while in transit.

As we’re delivering a bag full of fresh ingredients, we will of course try everything to hand it over to you personally. If you’re not home, we will either leave it in front of your door (if possible) or try to deliver the bag to your neighbour. If they’re not home either, your bag will be taken back to Palma and you have to schedule a pick-up moment with us.  

Please note that you can always contact us or leave any comments about your delivery in case you have any special requests. If your plans change last-minute, send us a message on WhatsApp and we’ll try to find a suitable solution!

We kindly remind you to directly place all perishable items in the fridge as soon as you come home. 

Log in to your online account and go to Settings → Account details. Click on ‘Change address’ to update your address. This address will be automatically saved and used for your next delivery.

Log in to your online account and go to Settings → Meal and delivery preferences. Go to the 5th column called ‘Delivery’ and select your preferred delivery method/time for each of the upcoming weeks.

Definitely! Log in to your online account and go to Settings → Account details. Click on ‘Change address’ to update it to your office address. This address will be automatically saved and used for your next delivery.

Log in to your online account and go to Settings → Meal and delivery preferences. Check the box in the last column that says ‘Skip this week’ for the week you would like to skip. You can update your preferences as long as it’s before the deadline of the week.

The deadlines are as follows:
*Delivery on Saturday: the Monday before at 23:59h.
*Delivery on Tuesday: the Thursday before at 23:59h.

Your weekly order will be delivered in a reusable insulated cooler bag made of eco-friendly paper and foil lining. All ingredients are delivered free from plastic packaging and either come without any wrapping or are placed in glass jars or recyclable paper bags.

To eliminate plastic and single-use packaging, we have designed a circular packaging system that allows us to reuse the packaging our products come in. As we can’t do this alone and need you to complete the circle, we charge a small deposit for the bag and glass jars the ingredients come in. You can return the items upon your next delivery and we’ll deduct the amount paid from your next bill.

It’s very easy! 

Step 1: Place your order 
A fixed deposit fee of 7,00€ is added to your bill for the reusable bag and glass jars the ingredients come in.

Step 2: Return your items
Upon your next delivery, hand over the empty bag and jars to the delivery person or return them at the pick-up point.

Step 3: Receive a credit
We turn the deposit paid into a credit and will deduct it from your next bill.

You can at all times check-out your deposit balance in your online account.

Important to note is that deposit payments are valid for two months. After this time, no credits will be provided.

Do you have any further questions about the reusable packaging system? Please feel free to contact us!

If you have an outstanding credit on your account, we’ll automatically deduct the total amount from your next bill. There’s no action required from your side!

Log in to your online account and go to Settings → Deposit balance. Here you can find a complete overview of all deposit payments made and the status of them. At the bottom of the page you can find a summary of all outstanding deposits and credits, the credits that are applied and the deposit payments that have expired. 

There are four different status options:
*PENDING: you most likely still have a bag and glass jars at home.
*RETURNED: the bag and jars are returned, but the credit hasn’t been applied to an invoice yet.
*CREDIT APPLIED: we have applied the credit to one of your invoices.
*EXPIRED: deposits are valid for 2 months. No credits will be provided after this stage.

Do you have any questions regarding your deposit balance? Please get in touch with us!

Your items will be marked as returned within 3-4 days after we have received your empty bag and jars back in our warehouse. When the items are marked as returned, the outstanding deposit is automatically turned into a credit that will be applied to your next bill.

The credit doesn’t have an expiry date. If you decide to put your subscription on hold for a little while, your credit is still waiting for you when you decide to order a meal plan from us again.

It can always happen that for some reason you were not home at your chosen delivery moment, so you couldn’t hand back the empty bag and jars or you simply forgot it. No worries! If they’re not in your way, you can keep them until the next delivery and give them back at that time. If you do want to get them out of your house, you can either drop them off for free at our pick-up point in Palma or we will pick them up at our regular delivery rate (5,95€ in and around Palma / 7,95€ outside of Palma) at a moment that suits you.

When our delivery person comes to your door and receives the empty bag and jars, he will make a note on his delivery sheet so we know who has returned what. 

Your bag comes with your address label on it. As long as you don’t remove this label, we can easily trace it back to you - especially when handing it in at our pick-up point. 

Did you remove the address label? Just leave a small note in the side pocket to be 100% sure that we know it’s yours. 

Did you return your items, but you haven’t received any credit in your account yet? Get in touch with us!

Deposit payments are valid for two months. After this time, no credits will be provided.

If you like to use the bag to go grocery shopping or to bring some refreshments to the beach, you’re free to keep it. In this case your outstanding deposit payment will expire after two months.

If you decide to cancel your subscription completely, you have two options:

1. You can keep the bag and glass jars of your last order. They may come in handy! You’ve already paid for them, so they’re yours. 

2. You can either drop them off for free at our pick-up point in Palma or we will pick them up at our regular delivery rate (5,95€ in and around Palma / 7,95€ outside of Palma) at a moment that suits you. Instead of putting a credit into your account, we refund you the money directly in your bank account.

If you choose for option 2, please let us know and we’ll get it organised for you!

Your food will be delivered in an insulated cooler bag to keep the ingredients fresh for at least 4 hours from the moment of packing to the moment of delivery. We strongly advise to unpack your bag as soon as you’ve received it and put all perishable items in the fridge. Depending on the season, further measures will be taken to maintain the appropriate temperatures while in transit.

Yes, you should not be able to find any plastic in your bag!

Ay! That’s not so good and we’re sorry for the inconvenience. Its vulnerability is one of the downsides of using glass unfortunately. But don’t worry, we won’t take anything from your deposit. Please send us a quick message and we’ll find a solution in case the breakage has affected any of your ingredients!

Log in to your online account and go to Settings → Meal and delivery preferences. Update your preferences for the upcoming 3 weeks by selecting the number of meals you would like to receive and for how many people.

Log in to your account and go to Settings → Account details. Here you can edit your contact details, language preference and password.

Log in to your online account and go to Settings → Meal and delivery preferences. Check the box in the last column that says ‘Skip this week’ for the week you would like to skip. You can update your preferences as long as it’s before the deadline of the week.

The deadlines are as follows:
*Delivery on Saturday: the Monday before at 23:59h
*Delivery on Tuesday: the Thursday before at 23:59h.

Log in to your account and go to Settings → Meal and delivery preferences. If you scroll down you have two options:

1. Make your account inactive (recommended)
Choose this option if you want to take a little break or if you’re leaving the island for a longer period of time. You can deactivate your account for the time being. All your details will be saved and as soon as you want to continue again, you only have to log in and switch the button!

2. Cancel your subscription permanently
Choose this option if you no longer wish to receive our services and if you’re sure that you don’t want to make use of the service in the foreseeable future. We’ll remove your accounts and details from our database. 

Log in to your online account and go to Settings → Payment details. Here you can change your payment method and update your invoice details.

Log in to your online account and go to Settings → Notification settings. Check or uncheck the different boxes depending on what kind of messages you would like to receive from us!

Log in to your online account and go to Settings → Gifts and discounts. Enter your code in the designated box and press the Submit button. Your code will be activated right away. Underneath the box you can see if you have any active discounts running. It’s only possible to use one code per weekly meal plan.

The deadline for making changes to your order, skipping a week or cancelling the subscription depends on your selected delivery date. 

The deadlines are as follows:
*Delivery on Saturday: the Monday before at 23:59h.
*Delivery on Tuesday: the Thursday before at 23:59h.

After these dates/times, your order is confirmed. If you haven’t selected any recipes for the week before the deadline, you will automatically receive the chef’s selection!

If it’s your first order, you’ll be charged upon the moment of placing your order after you’ve filled out your preferred payment method. If you already have an account with us, the total order amount will be charged to your account between 3 - 5 days before you receive your order of the week. If you have decided to skip the week, there won’t be any charge until you decide to order a meal plan again.

Please keep track of the deadlines to make changes to your order / account. After the deadline, your order is confirmed and no changes can be made. 

We currently allow payments by credit/debit card through our payment provider Stripe. While signing up the first time, you would need to give us the permission to automatically charge your card for the weekly order you place.

You only have to set-up your payment details once through our secured and authorised payment provider Stripe. Your details will be stored in a secure place and will be deleted as soon as you cancel your subscription. No further action is required from the moment of registration. Payments will be taken out of your account automatically and you’ll always be notified about any payments taken. Your payments are fully protected in the rare event that a payment is ever taken in error.

Definitely! You have access to all your invoices in your online account. Go to Settings → Order history and click on ‘Download invoice’ in the last column to receive your invoice. 

Are your invoice details different from your delivery address? Or do you want to update your invoice details? Go to Settings → Account details and update your preferences under the header ‘Invoice details’. 

Do you need any help with your invoices? Please get in touch with us!

1. Click on the link provided on your gift card or click here.
2. Enter the code that’s on your gift card.
3. Add your details and delivery preference.
4. Choose your meals.
5. Press the ‘Submit your order’ button and we’ll take care of the rest!

Go to the Choose your plan page on our website and select your meal plan. Fill out the promo code in the designated box and press APPLY. The prices of your selected meal plan are automatically updated depending on the promo code you’ve applied. 

Press the CONTINUE button to proceed with the order process.

Log in to your online account and go to Settings → Gifts and discounts. Enter the code that you received in the designated box and press SUBMIT. The code will be automatically applied to your next order.

No, this is not possible unfortunately! We only accept one code per weekly order. The good news is, that you have one left for your next order!

If you have a credit on your account, it will be automatically applied to your next order. There’s no action required from your side.

Yes of course! We love you to be our influencer and spread the word for us. And we don’t expect you to do that for free. If you have an online account with us, you can invite your friends or family to join our service by sending an email invitation or by sharing a unique referral code via Social Media or WhatsApp. 

Those that sign up through the link or code you sent them, will receive a 15€ discount on their first order and you will receive 10€ credit in your account that will be deducted from your next order! 

Please note that you can’t send the referral code to members of the same household or already existing customers. 

Are you ready to send out some invitations? Log in to your online account and go to Invite your friends to send out the codes.

Absolutely! Surprise your friends or family with a unique gift. Go to the Gifts page to select the meal plan that ticks all your boxes. All gift vouchers include delivery within our operating areas and the fee for the reusable bag and jars. Your lucky receiver can enjoy our one-off service without any commitment or having to leave any payment details.

Are you interested in buying gift cards for a larger number of people? Get in touch with us and we’ll make you a good offer!

1. Place your order on our Gifts page.
2. Receive the voucher with the name of the recipient in your email.
3. You can either print the voucher or send it to the lucky recipient.
4. The recipient can follow the steps on the voucher to redeem the gift card.

No! Our gift cards don’t expire and can be used at the moment that it suits your recipient!

No, the opposite! It’s a one-off transaction and no payment details are required from the recipient.

No payment details are required to redeem a gift card. Your recipient simply fills out his/her contact- and delivery details, and we’ll make sure the bag will be delivered to his/her house!

Ay that’s annoying! Please get in touch with us and we’ll make it work!

You can contact us directly by email, phone, WhatsApp or simply by submitting your request on our Contact us page. 

Our office hours are Monday – Friday from 09.00 – 17.00. We’ll make sure to get back to you as quick as possible!

Hmm, that’s not good. Please get it in touch with us immediately and we’ll make sure a solution is provided!

This should not happen in the first place, but if so: please get in touch with us as soon as possible and we find a suitable solution!

That sounds interesting! You can either send an email to [email protected] or reach us by phone, WhatsApp or simply by submitting your request on our Contact us page. 

Our office hours are Monday – Friday from 09.00 – 17.00. We’ll make sure to get back to you as quick as possible!

We’re looking forward to hear from you!